The Telephone Interviewer's Handbook

How to Conduct Standardized Conversations

Author: Patricia A. Gwartney

Publisher: John Wiley & Sons

ISBN: 0787986380

Category: Education

Page: 315

View: 6958

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"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment." --David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln. "Offers a vast wealth of knowledge and wisdom regarding best practices for conducting standardized telephone interviews and fills an important gap in the literature. Will be of great value both to rookie interviewers and seasoned researchers." --Timothy Johnson, director, University of Illinois at Chicago Survey Research Laboratory "Gwartney's logic, confidence, and experience will inspire confidence and hope in interviewers, supervisors, and trainers. All three groups can employ the recommended strategies to increase their effectiveness." --Molly Longstreth, director, Survey Research Center, University of Arkansas "Everything an interviewer and supervisor has to know, but was afraid to ask! Gwartney's book is a wonderful contribution to the enhancement of survey quality." --Dr. Edith de Leeuw, Department of Methodology and Statistics, Utrecht University "The book will help both those who train new interviewers and new interviewers. No published material describes the interviewing experience and the value of active listening as well as this book." --John M. Kennedy, director, Center for Survey Research, Indiana University "Gwartney's years of experience shine through these pages. She's covered all the bases of real-world telephone interviewing, and done so in a tone of voice that will resonate with both novice and experienced interviewers." --Thomas M. Guterbock, director, Center for Survey Research, University of Virginia " . . . . combines a unique experience both as a practitioner and as an academic, which makes this book the most relevant tool not only in the hands of interviewers but also of survey researchers who want to better understand the practice of survey research." --Claire Durand, professor and former survey research director, Departement of Sociologie, Universite de Montreal

Research Methods: Concepts, Methodologies, Tools, and Applications

Concepts, Methodologies, Tools, and Applications

Author: Management Association, Information Resources

Publisher: IGI Global

ISBN: 1466674571

Category: Science

Page: 2072

View: 3082

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Across a variety of disciplines, data and statistics form the backbone of knowledge. To ensure the reliability and validity of data, appropriate measures must be taken in conducting studies and reporting findings. Research Methods: Concepts, Methodologies, Tools, and Applications compiles chapters on key considerations in the management, development, and distribution of data. With its focus on both fundamental concepts and advanced topics, this multi-volume reference work will be a valuable addition to researchers, scholars, and students of science, mathematics, and engineering.

Internet, Phone, Mail, and Mixed-Mode Surveys

The Tailored Design Method

Author: Don A. Dillman,Jolene D. Smyth,Leah Melani Christian

Publisher: John Wiley & Sons

ISBN: 1118921305

Category: Education

Page: 528

View: 945

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The classic survey design reference, updated for the digitalage For over two decades, Dillman's classic text on survey designhas aided both students and professionals in effectively planningand conducting mail, telephone, and, more recently, Internetsurveys. The new edition is thoroughly updated and revised, andcovers all aspects of survey research. It features expandedcoverage of mobile phones, tablets, and the use of do-it-yourselfsurveys, and Dillman's unique Tailored Design Method is alsothoroughly explained. This invaluable resource is crucial for anyresearcher seeking to increase response rates and obtainhigh-quality feedback from survey questions. Consistent withcurrent emphasis on the visual and aural, the new edition iscomplemented by copious examples within the text and accompanyingwebsite. This heavily revised Fourth Edition includes: Strategies and tactics for determining the needs of a givensurvey, how to design it, and how to effectively administer it How and when to use mail, telephone, and Internet surveys tomaximum advantage Proven techniques to increase response rates Guidance on how to obtain high-quality feedback from mail,electronic, and other self-administered surveys Direction on how to construct effective questionnaires,including considerations of layout The effects of sponsorship on the response rates ofsurveys Use of capabilities provided by newly mass-used media:interactivity, presentation of aural and visual stimuli. The Fourth Edition reintroduces thetelephone—including coordinating land and mobile. Grounded in the best research, the book offers practical how-toguidelines and detailed examples for practitioners and studentsalike.

Migration and Health

A Research Methods Handbook

Author: Marc B. Schenker,Xóchitl Castañeda,Alfonso Rodriguez-Lainz

Publisher: Univ of California Press

ISBN: 0520958497

Category: Social Science

Page: 536

View: 9925

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The study of migrant populations poses unique challenges owing to the mobility of these groups, which may be further complicated by cultural, educational, and linguistic diversity as well as the legal status of their members. These barriers limit the usefulness of both traditional survey sampling methods and routine public health surveillance systems. Since nearly 1 in 7 people in the world is a migrant, appropriate methodological approaches must be designed and implemented to capture health data from populations. This effort is particularly important because migrant populations, in comparison to other populations, typically suffer disparities related to limited access to health care, greater exposure to infectious diseases, more occupational injuries, and fewer positive outcomes for mental health and other health conditions. This path-breaking handbook is the first to engage with the many unique issues that arise in the study of migrant communities. It offers a comprehensive description of quantitative and qualitative methodologies useful in work with migrant populations. By providing information and practical tools, the editors fill existing gaps in research methods and enhance opportunities to address the health and social disparities migrant populations face in the United States and around the world.

International Handbook of Survey Methodology

Author: Edith D. de Leeuw,Joop Hox,Don Dillman

Publisher: Routledge

ISBN: 113691062X

Category: Psychology

Page: 560

View: 2612

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Taking into account both traditional and emerging modes, this comprehensive new Handbook covers all major methodological and statistical issues in designing and analyzing surveys. With contributions from the world's leading survey methodologists and statisticians, this invaluable new resource provides guidance on collecting survey data and creating meaningful results. Featuring examples from a variety of countries, the book reviews such things as how to deal with sample designs, write survey questions, and collect data on the Internet. A thorough review of the procedures associated with multiple modes of collecting sample survey information and applying that combination of methods that fit the situation best is included. The International Handbook of Survey Methodology opens with the foundations of survey design, ranging from sources of error, to ethical issues. This is followed by a section on design that reviews sampling challenges and tips on writing and testing questions for multiple methods. Part three focuses on data collection, from face-to-face interviews, to Internet and interactive voice response, to special challenges involved in mixing these modes within one survey. Analyzing data from both simple and complex surveys is then explored, as well as procedures for adjusting data. The book concludes with a discussion of maintaining quality. Intended for advanced students and researchers in the behavioral, social, and health sciences, this "must have" resource will appeal to those interested in conducting or using survey data from anywhere in the world, especially those interested in comparing results across countries. The book also serves as a state-of-the-art text for graduate level courses and seminars on survey methodology. A companion website contains additional readings and examples.

Analyzing Race Talk

Multidisciplinary Perspectives on the Research Interview

Author: Harry van den Berg,Margaret Wetherell,Hanneke Houtkoop-Steenstra

Publisher: Cambridge University Press

ISBN: 9780521528023

Category: Language Arts & Disciplines

Page: 317

View: 3112

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The interview is one of the most important sources of social scientific data yet there has been relatively little exploration of the way interviews are conducted and interpreted. By asking internationally respected scholars from a range of traditions in discourse studies including conversation analysis, discursive psychology, and sociolinguistics to respond to the same material, this exciting new book sheds light on some key differences in methodology and theoretical perspective. Key topics are addressed such as the forms of knowledge produced in interviews, the interview as social interaction and the foundations for the study of talk and texts in qualitative research. The use of interviews exploring attitudes to race further broadens the scope of the book, enabling the contributors to explore sensitive issues around the construction and interpretation of interviews on controversial topics and specifically on issues for race and ethnicity.

Inside Interviewing

New Lenses, New Concerns

Author: James Holstein,Jaber F. Gubrium

Publisher: SAGE

ISBN: 9780761928515

Category: Business & Economics

Page: 557

View: 8414

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Inside Interviewing highlights the fluctuating and diverse moral worlds put into place during interview research when gender, race, culture and other subject positions are brought narratively to the foreground. It explores the 'facts', thoughts, feelings and perspectives of respondents and how this impacts on the research process.

International Handbook of Behavior Modification and Therapy

Author: Alan S. Bellack,Michel Hersen,Alan E. Kazdin

Publisher: Springer Science & Business Media

ISBN: 1461572754

Category: Psychology

Page: 1052

View: 4002

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The rapid growth of behavior therapy over the past 20 years has been well doc umented. Yet the geometric expansion of the field has been so great that it deserves to be recounted. We all received our graduate training in the mid to late 1960s. Courses in behavior therapy were then a rarity. Behavioral training was based more on informal tutorials than on systematic programs of study. The behavioral literature was so circumscribed that it could be easily mastered in a few months of study. A mere half-dozen books (by Wolpe, Lazarus, Eysenck, Ullmann, and Krasner) more-or-Iess comprised the behavioral library in the mid- 1960s. Semirial works by Ayllon and Azrin, Bandura, Franks, and Kanfer in 1968 and 1969 made it only slightly more difficult to survey the field. Keeping abreast of new developments was not very difficult, as Behaviour Research and Therapy and the Journal of Applied Behavior Analysis were the only regular outlets for behavioral articles until the end of the decade, when Behavior Therapy and Be havior Therapy and Experimental Psychiatry first appeared. We are too young to be maudlin, but "Oh for the good old days!" One of us did a quick survey of his bookshelves and stopped counting books with behavior or behavioral in the titles when he reached 100. There were at least half again as many behavioral books without those words in the title.

Survey Questions

Handcrafting the Standardized Questionnaire

Author: Jean M. Converse,Jean McDonnell, Converse,Stanley Presser

Publisher: SAGE

ISBN: 9780803927438

Category: Reference

Page: 80

View: 346

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Survey Questions is a highly readable guide to the principles of writing survey questions. The authors review recent research on survey questions, consider the lore of professional experience and finally present those findings which have the strongest implications on writing these questions.

Handbook of Interview Research

Context and Method

Author: Jaber F. Gubrium,James A. Holstein

Publisher: SAGE

ISBN: 9780761919513

Category: Social Science

Page: 981

View: 2064

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The Handbook of Interview Research is the most ambitious attempt yet at examining the place of the interview in contemporary society. Interviewing is the predominant mode of research in the social sciences. It's also the stock-in-trade of information seekers in organizations and institutions of all kinds, as well as in the mass media. Across the board, interviews provide today's leading window on the world of experience. The Handbook offers a comprehensive examination of the interview at the cutting edge of information technology. Drawing upon leading experts from a wide range of professional disciplines, this book addresses conceptual and technical challenges that confront both academic researchers and interviewers with more applied goals. From interview theory to the nuts-and-bolts of the interview process, the coverage is impressively broad and authoritative. The Handbook of Interview Research is both encyclopedic and thematic. As an encyclopedia, it provides extensive discussions of the methodological issues now surrounding interview practice, offering a multi-faceted assessment of what has become the method of choice for obtaining personal information in today's society. But the Handbook also is a story, which spins a particular tale of interviewing, one that moves from the commonly recognized individual interview to what is called `the interview society'. The gist of the presentation is that we can no longer regard the interview as simply an instrument for gathering data, but must now also view it an integral part of society.

Qualitative Interviews

Author: Sabina Misoch

Publisher: Walter de Gruyter GmbH & Co KG

ISBN: 3110354616

Category: Social Science

Page: 301

View: 7933

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Qualitative interviews are a key tool in modern research practice. What are the different forms of the qualitative interview? Which method is suitable for which situation? How does one conduct qualitative interviews in practice? The book answers these and other questions by presenting methodological principles and different interview methods with schemata, figures, and examples, along with a discussion of their advantages and disadvantages.

Standardization and tacit knowledge

interaction and practice in the survey interview

Author: Douglas W. Maynard

Publisher: Wiley-Interscience

ISBN: 9780471358299

Category: Business & Economics

Page: 540

View: 3897

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An interdisciplinary look at interaction in the standardized survey interview This volume presents a theoretical and empirical inquiry into the interaction between interviewers and respondents in standardized research interviews. The editors include a range of articles that showcase the perspectives of conversation analysts, ethnomethodologists, and survey methodologists, to gain a more complete picture of interaction in the standardized survey interview than was previously available. This book is the first to focus solely on the interactional substrate or conversational architecture of interviewing. It offers a range of insights into standardized interviewing as interaction and forms a bridge between survey methodology and the study of interaction and tacit practices. The articles are arranged into four subject groups: theoretical orientations, survey recruitment, interaction during the substantive interview, and interaction and survey data quality. Articles include: * Interactions in telephone surveys * Recruitment of respondents * Respondent laughter * Interaction coding * Impact of technology on interaction * Occasions for interviewer intervention Standardization and Tacit Knowledge serves as a one-of-a-kind reference for survey methodologists, linguists, and researchers and also as a postgraduate coursebook in survey interviewing.

Die Street Corner Society

Die Sozialstruktur eines Italienerviertels

Author: William Foote Whyte

Publisher: Walter de Gruyter

ISBN: 3110809648

Category: Social Science

Page: 403

View: 3817

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