The Telephone Interviewer's Handbook

How to Conduct Standardized Conversations

Author: Patricia A. Gwartney

Publisher: John Wiley & Sons

ISBN: 0787986380

Category: Education

Page: 315

View: 2643

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"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment." --David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln. "Offers a vast wealth of knowledge and wisdom regarding best practices for conducting standardized telephone interviews and fills an important gap in the literature. Will be of great value both to rookie interviewers and seasoned researchers." --Timothy Johnson, director, University of Illinois at Chicago Survey Research Laboratory "Gwartney's logic, confidence, and experience will inspire confidence and hope in interviewers, supervisors, and trainers. All three groups can employ the recommended strategies to increase their effectiveness." --Molly Longstreth, director, Survey Research Center, University of Arkansas "Everything an interviewer and supervisor has to know, but was afraid to ask! Gwartney's book is a wonderful contribution to the enhancement of survey quality." --Dr. Edith de Leeuw, Department of Methodology and Statistics, Utrecht University "The book will help both those who train new interviewers and new interviewers. No published material describes the interviewing experience and the value of active listening as well as this book." --John M. Kennedy, director, Center for Survey Research, Indiana University "Gwartney's years of experience shine through these pages. She's covered all the bases of real-world telephone interviewing, and done so in a tone of voice that will resonate with both novice and experienced interviewers." --Thomas M. Guterbock, director, Center for Survey Research, University of Virginia " . . . . combines a unique experience both as a practitioner and as an academic, which makes this book the most relevant tool not only in the hands of interviewers but also of survey researchers who want to better understand the practice of survey research." --Claire Durand, professor and former survey research director, Departement of Sociologie, Universite de Montreal

Research Methods: Concepts, Methodologies, Tools, and Applications

Concepts, Methodologies, Tools, and Applications

Author: Management Association, Information Resources

Publisher: IGI Global

ISBN: 1466674571

Category: Science

Page: 2072

View: 3215

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Across a variety of disciplines, data and statistics form the backbone of knowledge. To ensure the reliability and validity of data, appropriate measures must be taken in conducting studies and reporting findings. Research Methods: Concepts, Methodologies, Tools, and Applications compiles chapters on key considerations in the management, development, and distribution of data. With its focus on both fundamental concepts and advanced topics, this multi-volume reference work will be a valuable addition to researchers, scholars, and students of science, mathematics, and engineering.

Internet, Phone, Mail, and Mixed-Mode Surveys

The Tailored Design Method

Author: Don A. Dillman,Jolene D. Smyth,Leah Melani Christian

Publisher: John Wiley & Sons

ISBN: 1118921305

Category: Education

Page: 528

View: 4718

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The classic survey design reference, updated for the digital age For over two decades, Dillman's classic text on survey design has aided both students and professionals in effectively planning and conducting mail, telephone, and, more recently, Internet surveys. The new edition is thoroughly updated and revised, and covers all aspects of survey research. It features expanded coverage of mobile phones, tablets, and the use of do-it-yourself surveys, and Dillman's unique Tailored Design Method is also thoroughly explained. This invaluable resource is crucial for any researcher seeking to increase response rates and obtain high-quality feedback from survey questions. Consistent with current emphasis on the visual and aural, the new edition is complemented by copious examples within the text and accompanying website. This heavily revised Fourth Edition includes: Strategies and tactics for determining the needs of a given survey, how to design it, and how to effectively administer it How and when to use mail, telephone, and Internet surveys to maximum advantage Proven techniques to increase response rates Guidance on how to obtain high-quality feedback from mail, electronic, and other self-administered surveys Direction on how to construct effective questionnaires, including considerations of layout The effects of sponsorship on the response rates of surveys Use of capabilities provided by newly mass-used media: interactivity, presentation of aural and visual stimuli. The Fourth Edition reintroduces the telephone—including coordinating land and mobile. Grounded in the best research, the book offers practical how-to guidelines and detailed examples for practitioners and students alike.

An Introduction to Survey Research

Author: Ernest Cowles,Edward Nelson

Publisher: Business Expert Press

ISBN: 1606498193

Category: Business & Economics

Page: 195

View: 4900

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An Introduction to Survey Research is for those who want an overview of the survey process. It is intended to describe fundamental survey components to help both students and managers understand and use surveys effectively and avoid the pitfalls stemming from bad survey construction and inappropriate methods. The authors discuss how best to identify the information needed and the best approach to get that information. They also highlight the processes commonly involved in conducting a survey including the value of both obtaining a representative sample and dealing with the types of errors that can distort results. Each chapter focuses on one of the key components of constructing and carrying out a survey, including the elements to consider when developing a survey, the modes of survey delivery, writing good questions, conducting the survey, and presenting the results.

International Handbook of Survey Methodology

Author: Edith D. de Leeuw,Joop Hox,Don Dillman

Publisher: Routledge

ISBN: 113691062X

Category: Psychology

Page: 560

View: 9281

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Taking into account both traditional and emerging modes, this comprehensive new Handbook covers all major methodological and statistical issues in designing and analyzing surveys. With contributions from the world's leading survey methodologists and statisticians, this invaluable new resource provides guidance on collecting survey data and creating meaningful results. Featuring examples from a variety of countries, the book reviews such things as how to deal with sample designs, write survey questions, and collect data on the Internet. A thorough review of the procedures associated with multiple modes of collecting sample survey information and applying that combination of methods that fit the situation best is included. The International Handbook of Survey Methodology opens with the foundations of survey design, ranging from sources of error, to ethical issues. This is followed by a section on design that reviews sampling challenges and tips on writing and testing questions for multiple methods. Part three focuses on data collection, from face-to-face interviews, to Internet and interactive voice response, to special challenges involved in mixing these modes within one survey. Analyzing data from both simple and complex surveys is then explored, as well as procedures for adjusting data. The book concludes with a discussion of maintaining quality. Intended for advanced students and researchers in the behavioral, social, and health sciences, this "must have" resource will appeal to those interested in conducting or using survey data from anywhere in the world, especially those interested in comparing results across countries. The book also serves as a state-of-the-art text for graduate level courses and seminars on survey methodology. A companion website contains additional readings and examples.

Inside Interviewing

New Lenses, New Concerns

Author: James Holstein,Jaber F. Gubrium

Publisher: SAGE

ISBN: 9780761928515

Category: Business & Economics

Page: 557

View: 1396

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Inside Interviewing highlights the fluctuating and diverse moral worlds put into place during interview research when gender, race, culture and other subject positions are brought narratively to the foreground. It explores the 'facts', thoughts, feelings and perspectives of respondents and how this impacts on the research process.

Analyzing Race Talk

Multidisciplinary Perspectives on the Research Interview

Author: Harry van den Berg,Margaret Wetherell,Hanneke Houtkoop-Steenstra

Publisher: Cambridge University Press

ISBN: 9780521528023

Category: Language Arts & Disciplines

Page: 317

View: 3671

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The interview is one of the most important sources of social scientific data yet there has been relatively little exploration of the way interviews are conducted and interpreted. By asking internationally respected scholars from a range of traditions in discourse studies including conversation analysis, discursive psychology, and sociolinguistics to respond to the same material, this exciting new book sheds light on some key differences in methodology and theoretical perspective. Key topics are addressed such as the forms of knowledge produced in interviews, the interview as social interaction and the foundations for the study of talk and texts in qualitative research. The use of interviews exploring attitudes to race further broadens the scope of the book, enabling the contributors to explore sensitive issues around the construction and interpretation of interviews on controversial topics and specifically on issues for race and ethnicity.

What is Qualitative Interviewing?

Author: Rosalind Edwards,Janet Holland

Publisher: A&C Black

ISBN: 1849668019

Category: Social Science

Page: 128

View: 409

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What is Qualitative Interviewing? is an accessible and comprehensive 'what is' and 'how to' methods book. It is distinctive in emphasising the importance of good practice in understanding and undertaking qualitative interviews within the framework of a clear philosophical position. Rosalind Edwards and Janet Holland provide clear and succinct explanations of a range of philosophies and theories of how to know about the social world, and a thorough discussion of how to go about researching it using interviews. A series of short chapters explain and illustrate a range of interview types and practices. Drawing on their own and colleagues' experiences Holland and Edwards provide real research examples as informative illustrations of qualitative interviewing in practice, and the use of a range of creative interview tools. They discuss the use of new technologies as well as tackling enduring issues around asking and listening and power dynamics in research. Written in a clear and accessible style the book concludes with a useful annotated bibliography of key texts and journals in the field. What is Qualitative Interviewing? provides a vital resource for both new and experienced social science researchers across a range of disciplines.

International Handbook of Behavior Modification and Therapy

Author: Alan S. Bellack,Michel Hersen,Alan E. Kazdin

Publisher: Springer Science & Business Media

ISBN: 1461572754

Category: Psychology

Page: 1052

View: 5078

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The rapid growth of behavior therapy over the past 20 years has been well doc umented. Yet the geometric expansion of the field has been so great that it deserves to be recounted. We all received our graduate training in the mid to late 1960s. Courses in behavior therapy were then a rarity. Behavioral training was based more on informal tutorials than on systematic programs of study. The behavioral literature was so circumscribed that it could be easily mastered in a few months of study. A mere half-dozen books (by Wolpe, Lazarus, Eysenck, Ullmann, and Krasner) more-or-Iess comprised the behavioral library in the mid- 1960s. Semirial works by Ayllon and Azrin, Bandura, Franks, and Kanfer in 1968 and 1969 made it only slightly more difficult to survey the field. Keeping abreast of new developments was not very difficult, as Behaviour Research and Therapy and the Journal of Applied Behavior Analysis were the only regular outlets for behavioral articles until the end of the decade, when Behavior Therapy and Be havior Therapy and Experimental Psychiatry first appeared. We are too young to be maudlin, but "Oh for the good old days!" One of us did a quick survey of his bookshelves and stopped counting books with behavior or behavioral in the titles when he reached 100. There were at least half again as many behavioral books without those words in the title.

Designing and Constructing Instruments for Social Research and Evaluation

Author: David Colton,Robert W. Covert

Publisher: John Wiley & Sons

ISBN: 1119177979

Category: Education

Page: 412

View: 2144

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Written in easy-to-understand language, this important text provides a systematic and commonsense approach to developing instruments for data collection and analysis. This book can be used by both those who are developing instruments for the first time and those who want to hone their skills, including students, agency personnel, program managers, and researchers. This book provides a thorough presentation of instrument construction, from conception to development and pre-testing of items, formatting the instrument, administration, and, finally, data management and presentation of the findings. Throughout the book, the authors emphasize how to create an instrument that will produce trustworthy and accurate data. To that end they have included guidelines for reviewing and revising the questionnaire to enhance validity and reliability. They also show how to work effectively with stakeholders such as instruments designers, decision-makers, agency personnel, clients, and raters or respondents.

Handbook of Interview Research

Context and Method

Author: Jaber F. Gubrium,James A. Holstein

Publisher: SAGE

ISBN: 9780761919513

Category: Social Science

Page: 981

View: 6274

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The Handbook of Interview Research is the most ambitious attempt yet at examining the place of the interview in contemporary society. Interviewing is the predominant mode of research in the social sciences. It's also the stock-in-trade of information seekers in organizations and institutions of all kinds, as well as in the mass media. Across the board, interviews provide today's leading window on the world of experience. The Handbook offers a comprehensive examination of the interview at the cutting edge of information technology. Drawing upon leading experts from a wide range of professional disciplines, this book addresses conceptual and technical challenges that confront both academic researchers and interviewers with more applied goals. From interview theory to the nuts-and-bolts of the interview process, the coverage is impressively broad and authoritative. The Handbook of Interview Research is both encyclopedic and thematic. As an encyclopedia, it provides extensive discussions of the methodological issues now surrounding interview practice, offering a multi-faceted assessment of what has become the method of choice for obtaining personal information in today's society. But the Handbook also is a story, which spins a particular tale of interviewing, one that moves from the commonly recognized individual interview to what is called `the interview society'. The gist of the presentation is that we can no longer regard the interview as simply an instrument for gathering data, but must now also view it an integral part of society.

Survey Questions

Handcrafting the Standardized Questionnaire

Author: Jean M. Converse,Stanley Presser

Publisher: SAGE

ISBN: 9780803927438

Category: Reference

Page: 80

View: 7404

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Survey Questions is a highly readable guide to the principles of writing survey questions. The authors review recent research on survey questions, consider the lore of professional experience and finally present those findings which have the strongest implications on writing these questions.

Interviewing as Qualitative Research

A Guide for Researchers in Education and the Social Sciences, 4th Ed.

Author: Irving Seidman

Publisher: Teachers College Press

ISBN: 0807772232

Category: Social Science

Page: 143

View: 756

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Now in its fourth edition, this popular book provides clear, step-by-step guidance for new and experienced interviewers to develop, shape, and reflect on interviewing as a qualitative research process. Using concrete examples of interviewing techniques to illustrate the issues under discussion, this classic text helps readers to understand the complexities of interviewing and its connections to broader issues of qualitative research. The text includes principles and methods that can be adapted to a range of interviewing approaches. Appropriate for individual and classroom use, the new edition has been expanded to include: clarification of important phenomenological assumptions that underlie the interviewing approach presented in the book; new sections on Long-Distance Interviewing and its implications for the relationship between interviewers and their participants; a new section on the pros and cons of Computer-Assisted Qualitative Data Analysis Software; The Ethics of Doing Good Work, is a new chapter which discusses the interplay between ethical issues in interviewing and how interviewers carry out their work as researchers.

Program Evaluation

Forms and Approaches

Author: John M. Owen

Publisher: Guilford Press

ISBN: 1593854064

Category: Social Science

Page: 298

View: 2606

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Program Evaluation, Third Edition, provides a conceptual and practical overview of the evaluation process in real-world educational, organizational, and social service settings. Using an issues-driven perspective, Owen helps students and practitioners compare and select from an array of evaluation approaches by providing an original conceptual framework for the five major forms of evaluative inquiry: proactive, clarificative, interactive, monitoring, and impact.

The SAGE Handbook of Social Research Methods

Author: Pertti Alasuutari,Leonard Bickman,Julia Brannen

Publisher: SAGE

ISBN: 1473971268

Category: Social Science

Page: 648

View: 9290

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The SAGE Handbook of Social Research Methods is a must for every social-science researcher. It charts the new and evolving terrain of social research methodology, covering qualitative, quantitative and mixed methods in one volume. The Handbook includes chapters on each phase of the research process: research design, methods of data collection, and the processes of analyzing and interpreting data. The volume maintains that there is much more to research than learning skills and techniques; methodology involves the fit between theory, research questions research design and analysis. The book also includes several chapters that describe historical and current directions in social research, debating crucial subjects such as qualitative versus quantitative paradigms, how to judge the credibility of types of research, and the increasingly topical issue of research ethics. The Handbook serves as an invaluable resource for approaching research with an open mind. This volume maps the field of social research methods using an approach that will prove valuable for both students and researchers.

Reflective Interviewing

A Guide to Theory and Practice

Author: Kathryn Roulston

Publisher: SAGE Publications

ISBN: 1412948576

Category: Social Science

Page: 210

View: 9930

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Qualitative researchers have long made use of many different interview forms. Yet, for novice researchers, making the connections between "theory" and "method" is not always easy. This book provides a theoretically-informed guide for researchers learning how to interview in the social sciences. In order to undertake quality research using qualitative interviews, a researcher must be able to theorize the application of interviews to investigate research problems in social science research. As part of this process, researchers examine their subject positions in relation to participants, and examine their interview interactions systematically to inform research design. This book provides a practical approach to interviewing, helping researchers to learn about themselves as interviewers in ways that will inform the design, conduct, analysis and representation of interview data. The author takes the reader through the practicalities of designing and conducting an interview study, and relates various forms of interview to different underlying epistemological assumptions about how knowledge is produced. The book concludes with practical advice and perspectives from experienced researchers who use interviews as a method of data generation. This book is written for a multidisciplinary audience of students of qualitative research methods.

Nonresponse in Social Science Surveys:

A Research Agenda

Author: Committee on National Statistics,Division on Behavioral and Social Sciences and Education,Panel on a Research Agenda for the Future of Social Science Data Collection,National Research Council

Publisher: National Academies Press

ISBN: 0309272475

Category: Social Science

Page: 166

View: 6270

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For many household surveys in the United States, responses rates have been steadily declining for at least the past two decades. A similar decline in survey response can be observed in all wealthy countries. Efforts to raise response rates have used such strategies as monetary incentives or repeated attempts to contact sample members and obtain completed interviews, but these strategies increase the costs of surveys. This review addresses the core issues regarding survey nonresponse. It considers why response rates are declining and what that means for the accuracy of survey results. These trends are of particular concern for the social science community, which is heavily invested in obtaining information from household surveys. The evidence to date makes it apparent that current trends in nonresponse, if not arrested, threaten to undermine the potential of household surveys to elicit information that assists in understanding social and economic issues. The trends also threaten to weaken the validity of inferences drawn from estimates based on those surveys. High nonresponse rates create the potential or risk for bias in estimates and affect survey design, data collection, estimation, and analysis. The survey community is painfully aware of these trends and has responded aggressively to these threats. The interview modes employed by surveys in the public and private sectors have proliferated as new technologies and methods have emerged and matured. To the traditional trio of mail, telephone, and face-to-face surveys have been added interactive voice response (IVR), audio computer-assisted self-interviewing (ACASI), web surveys, and a number of hybrid methods. Similarly, a growing research agenda has emerged in the past decade or so focused on seeking solutions to various aspects of the problem of survey nonresponse; the potential solutions that have been considered range from better training and deployment of interviewers to more use of incentives, better use of the information collected in the data collection, and increased use of auxiliary information from other sources in survey design and data collection. Nonresponse in Social Science Surveys: A Research Agenda also documents the increased use of information collected in the survey process in nonresponse adjustment.

Social Science Research

Principles, Methods, and Practices

Author: Anol Bhattacherjee

Publisher: CreateSpace

ISBN: 9781475146127

Category: Science

Page: 156

View: 9365

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This book is designed to introduce doctoral and graduate students to the process of conducting scientific research in the social sciences, business, education, public health, and related disciplines. It is a one-stop, comprehensive, and compact source for foundational concepts in behavioral research, and can serve as a stand-alone text or as a supplement to research readings in any doctoral seminar or research methods class. This book is currently used as a research text at universities on six continents and will shortly be available in nine different languages.