Asserting Yourself At Work

EBook Edition

Author: Constance ZIMMERMAN,Richard A. LUECKE

Publisher: AMACOM Div American Mgmt Assn

ISBN: 0761215344

Category: Business & Economics

Page: 228

View: 3494


Techniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships. Asserting Yourself at Work teaches students the skills they need to behave and communicate more assertively—and therefore more effectively—in the workplace. Students learn to address their needs and interests at work, and, at the same time, consider the needs and interests of others. Beginning with the foundation of self-awareness, the course builds these skills step by step. Students learn about and practice assertive verbal and nonverbal communication techniques, learn how to set proper boundaries in workplace relationships, and analyze how assertiveness plays out in other cultures. The interactive format includes self-assessment tools, worksheets, sidebars, exercises, and quizzes that prompt students all along the way. Course Objective: Understand techniques for managing others while maintaining mutual respect and recognize and avoid self-defeating behaviors. Selected Learning Objectives • Set boundaries • Manage others without being aggressive or manipulative • Respond to other people's needs without giving up your own • Say "no" to unfair demands • Resolve conflicts and deal with aggressiveness in others • Enhance your self-image—and your on-the-job authority. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through or purchase an online version of the course through

Develop Your Assertiveness

Author: Sue Bishop

Publisher: Kogan Page Publishers

ISBN: 9780749448219

Category: Business & Economics

Page: 128

View: 6633


Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Develop Your Assertiveness offers basic techniques on how to become more assertive, build self-confidence and thus improve career prospects and enhance social life. Assertiveness does not come naturally to all and this book will help readers to achieve greater work effectiveness and productivity, greater control of their daily activities and overcome stressful work situations.


Assertiveness Skills

Author: Richard H. Pfeiffer

Publisher: Growth Central LLC

ISBN: 1893505340


Page: 50

View: 3685


Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success. How to Build Your Confidence and Assertiveness to Handl

Author: Deborah Dalley

Publisher: Universe of Learning Limited

ISBN: 9781849370578

Category: Business & Economics

Page: 119

View: 3707


Would you like to be better at communicating your ideas and feelings? This book will provide you with the tools and techniques to become a more assertive communicator. It is full of practical tips, case studies and exercises. These will build your skills and change the way you communicate to help you achieve your goals.

The Handbook of Communication Skills

Author: Owen Hargie

Publisher: Routledge

ISBN: 1134242379

Category: Psychology

Page: 600

View: 6789


The Handbook of Communication Skills is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book's core principle, that interpersonal communication can be conceptualized as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication is presented, which takes into account current conceptual and research perspectives. This book provides a comprehensive analysis of research, theory and practice in the key skill areas of communication, such as non-verbal communication, persuasion, leadership, assertiveness, self-disclosure, listening and negotiation. Each chapter is written by a recognised authority in that particular specialism, among them world leaders in their particular fields. In the ten years since the last edition, a large volume of research has been published and the text has been comprehensively updated by reviewing this wealth of data. In addition a new chapter on persuasion has been added - one of the areas of most rapid growth in social psychology and communication. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. It will be of continued interest to researchers and students in psychology and communication, as well as in a variety of other contexts, from vocational courses in health, business and education, to many others such as nursing and social work whose day-to-day work is dependent on effective interpersonal skills.

Introduction to Communication Course Book 1

The Basics

Author: S. Steinberg

Publisher: Juta and Company Ltd

ISBN: 9780702136498

Category: Language Arts & Disciplines

Page: 158

View: 3787


Introduces history and basics of human communication, covering the communication process, functions of communication, language and communication, non-verbal communication, interpersonal communication, listening, public speaking, and mass communication.

The Assertiveness Workbook

How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships

Author: Randy J. Paterson

Publisher: New Harbinger Publications

ISBN: 1608824160

Category: Self-Help

Page: 216

View: 5763


Effective communication is a critical skill that influences your professional success, the stability of your family life, and your personal happiness. Your ability to communicate effectively is seriously hampered if you can't assert yourself constructively. If you've ever felt paralyzed by an imposing individual or strongly argued opposing point of view, you know that a lack of assertiveness can leave you feeling marginalized and powerless. The Assertiveness Workbook contains effective, cognitive behavioral techniques to help you become more assertive. Learn how to set and maintain personal boundaries without becoming inaccessible. Become more genuine and open in relationships without fearing attack. Defend yourself when you are criticized or asked to submit to unreasonable requests. This book has been awarded The Association for Behavioral and Cognitive Therapies Self-Help Seal of Merit — an award bestowed on outstanding self-help books that are consistent with cognitive behavioral therapy (CBT) principles and that incorporate scientifically tested strategies for overcoming mental health difficulties. Used alone or in conjunction with therapy, our books offer powerful tools readers can use to jump-start changes in their lives.

Real Solution Assertiveness Workbook

Author: Richard H. Pfeiffer

Publisher: Growth Central LLC

ISBN: 9781893505162

Category: Medical

Page: 107

View: 4011


Most people can be assertive in some situations, and yet be ineffectual in others. The Real Solution Assertiveness Workbook expands the number of situations in which you can choose to be assertive. When a person is passive, opportunities are lost and unpleasant situations are tolerated. In time, bad feelings can build to a point where one more event can trigger an explosion of resentment that in turn provokes criticism or rejection. Graduated homework assignments allow participants to apply their newly acquired skills. The Real Solution Assertiveness Workbook emphasizes the building of assertiveness skills, using model presentation, rehearsal, positive feedback, prompting, and homework assignments.

Self-Help That Works

Resources to Improve Emotional Health and Strengthen Relationships

Author: John C. Norcross, Ph.D.,Linda F. Campbell, Ph.D.,John M. Grohol, PsyD,Florin Selagea, M.S.

Publisher: Oxford University Press

ISBN: 0199915156

Category: Medical

Page: 496

View: 7551


Previously published under title: Authoritative guide to self-help resources in mental health.


The Communication Skills Book

Author: Matthew McKay,Martha Davis,Patrick Fanning

Publisher: New Harbinger Publications

ISBN: 9781608820948

Category: Self-Help

Page: 368

View: 6605


Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Now in its third edition, Messages has helped thousands of readers cultivate better relationships with friends, family members, coworkers, and partners. You'll discover new skills to help you communicate your ideas more effectively and become a better listener. Learn how to: Read body language Develop skills for couples communication Negotiate and resolve conflicts Communicate with family members Handle group interactions Talk to children Master public speaking Prepare for job interviews If you can communicate effectively, you can do just about anything. Arm yourself with the interpersonal skills needed to thrive.

Positive Working Relationships

Author: Elearn Limited (Great Britain),Elearn

Publisher: Elsevier

ISBN: 0080554822

Category: Business & Economics

Page: 122

View: 6647


This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management.

The Assertiveness Guide for Women

How to Communicate Your Needs, Set Healthy Boundaries, and Transform Your Relationships

Author: Julie de Azevedo Hanks

Publisher: New Harbinger Publications

ISBN: 1626253390

Category: Self-Help

Page: 216

View: 4820


Isn’t it time you took a stand? Many women struggle with assertiveness, but if you’re prone to anxiety and avoidance, it is especially difficult. Grounded in attachment theory, this essential guide will help you identify your thoughts and feelings, balance your emotions, communicate your needs, and set healthy boundaries to improve your life. When you’re assertive, you’re able to communicate your needs and wishes clearly while respecting yourself and anyone else involved in the interaction. But when you aren’t assertive, you may stop yourself from saying anything when your needs aren’t being met, or end up lashing out in hostile or hurtful ways. People with different attachment styles struggle with being assertive for different reasons, and even women with a secure attachment style may have difficulty expressing emotion when faced with challenging circumstances. Using strategies based in mindfulness, cognitive behavioral therapy (CBT), and dialectical behavior therapy (DBT), The Assertiveness Guide for Women can help you understand the attachment styles that keep you from asserting yourself. You’ll learn about the three communication stances—from the passive Doormat to the aggressive (or passive-aggressive) Sword to the assertive Lantern—and find practical examples that show you how to apply your new communication and emotional awareness skills in your own life. Rather than being caught in a cycle of rumination and regret when you’re unable to express yourself or even acknowledge your own needs, you’ll be ready to assert yourself and get what you want. Whether you’re anxious and overwhelmed by the intensity of your emotions, avoidant and struggle to identify your emotions, or otherwise have difficulty expressing yourself, this book will help you become more aware of your own thoughts and feelings, and empower you to ask for what you need, set boundaries, and speak your truth for a more fulfilling life.

Speak Easy

The Communication Guide for Career and Life Success

Author: Cynthia Leeds Friedlander

Publisher: Createspace Independent Pub


Category: Self-Help

Page: 250

View: 3090


SPEAK EASY is the ultimate guide to enhanced communication for interpersonal relationships, for work- life balance and for career success; it is a comprehensive communication handbook, packed with ill

Communication in Nursing

Author: Julia Balzer Riley

Publisher: Elsevier Health Sciences

ISBN: 0323354114

Category: Medical

Page: 392

View: 669


Immerse yourself in the topic of communication in the workplace with an interesting conversation about the communication demands of today’s nursing practice! Communication in Nursing, 8th Edition adopts a uniquely practical and personal approach, providing extensive examples, exercises, and techniques that help you understand important concepts and apply communication skills in a variety of clinical settings. With its conversational tone, this relatable text takes you beyond theory to show you how to use communication as a tool to limit stress in your nursing practice. A new Active Learning feature that promotes goal-directed reading, and additional QSEN exercises highlight the importance of assertive communication in promoting quality, safe care for clients — all in an easy-to-read magazine layout. QSEN preface and exercises stress how communication impacts safety and quality of care. Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work. "Reflections on..." boxes provide thoughtful summary exercises at the end of each chapter that give you a specific task to help you integrate chapter material into the broader scope of nursing practice. Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes keep your attention by providing moments of relief from serious topics and "a-ha" moments when theory becomes linked to practice. Exercises throughout each chapter help you master chapter techniques and strengthen your communication skills. NEW! Active Learning feature in every chapter promotes active, goal-directed reading. NEW! Exercises in each chapter, including reflective journaling, remediation, online and group activities, and discussion topics, help facilitate various learning types. NEW and UPDATED! Additional QSEN exercises and an updated QSEN preface highlight the importance of assertive communication in promoting quality, safe care for clients. NEW! Discusses the importance of interprofessional education and communication in the healthcare environment. NEW! Addresses the importance of "presence" in nursing — being present for clients, families, colleagues, and self. NEW! New content on healthy grief and the issues of death denial and death phobia and professional boundaries related to social media. NEW! Coverage of the most current research about the importance of self-care. NEW! Explains the importance of the concept of "the pause" in communication so you better understand how and when to use pauses.

The Assertive Practitioner

How to improve early years practice through effective communication

Author: Deborah Price,Cathy Ota

Publisher: Routledge

ISBN: 1317351800

Category: Education

Page: 102

View: 775


How a staff team works together and how effective and cohesive they are impacts significantly on the children that they care for as well as having implications for the general early years practice and the success of the business of the setting. Drawing together theory and practice, this book provides comprehensive guidance on assertive communication and offers a range of clear, practical strategies that are easy to implement in the early years setting. The Assertive Practitioner aims to distinguish between assertive, passive, aggressive and passive aggressive communication so that early years practitioners can gain confidence, become more self-aware, reflect on their own practice and develop their effective communication skills. Divided into three parts: ‘what is assertiveness’, ‘using it’ and ‘developing it’, the authors consider the skills of good communication and assertiveness in the early years setting, offering practical guidance on: Recruitment, induction, ongoing staff training and supervision; Disciplinary processes including handling difficult conversations and refocusing a team after a critical incident; Staff relationships with parents and other professionals; Involving the team in problem solving and implementing change; Engaging with the community; How to get support for yourself as a manager. Packed full of practical strategies and case studies, this timely new book will be invaluable support for all those wanting to enhance and improve professional practice and relationships in the early years setting.

Brilliant Assertiveness

What the most assertive people know, do and say

Author: Dannie Lu Carr

Publisher: Pearson UK

ISBN: 0273770152

Category: Self-Help

Page: 248

View: 8650


Being assertive means that you are self-assured know what you want from life, are happy to stand up for yourself and have the respect of those around you. Do you want to be like this? This book will show you how! Practical and easy to read, it looks at what it means to be assertive in today’s world. As well as containing plenty of exercises and case studies, it also includes a personal plan which can be adapted by you to suit the issues you are facing.

50 Communication Strategies

Author: Joseph A. DeVito

Publisher: iUniverse

ISBN: 1475956509

Category: Self-Help

Page: 246

View: 8809


From advice (both giving and receiving it) to workplace communication, "50 Communication Strategies" provides you with an arsenal of practical skills and tools for making your communication more successful in personal relationships, in work environments, and in the written word-both face-to-face and online. Author Joseph A. DeVito presents a range of strategies that includes managing anger, becoming more assertive, thinking more critically, engaging in small talk, increasing your own attractiveness, detecting deceit, expressing politeness in conversation, and talking with the griefstricken. DeVito discusses simple principles to help you apply the fifty strategies more appropriately and effectively. Each chapter has a simple, straightforward structure and contains a communication goal, a brief explanation, bulleted strategies for achieving the goal, and a reminder to try this technique in your own communications. The ideas discussed in "50 Communication Strategies" show you how to improve your skills and make your communication more effective, more persuasive, more powerful, and more memorable.

A Pastor's Guide to Interpersonal Communication

The Other Six Days

Author: Blake J. Neff

Publisher: Routledge

ISBN: 1317786793

Category: Family & Relationships

Page: 256

View: 5525


Improving your powers of communication can encourage powerful communication with your parishioners. A Pastor’s Guide to Interpersonal Communication: The Other Six Days provides students preparing for the pastoral ministry with specialized training in communications that focuses on the kind of one-on-one conversations they can expect to have with their parishioners. This comprehensive book examines a variety of essential topics, including perception, self-disclosure, verbal and nonverbal messages, listening, stages of relational development, power assertiveness and dominance, conflict management, forgiveness, persuasion, dual relationships, pastoral family communication, and how to develop a communications model. Each chapter includes “Pastoral Conversations,” real-life dialogues presented for analysis; “Key Concepts” for quick student review; “Meanings Mania,” self-tests on vocabulary; and “Unleashing the Power of Interpersonal Communication,” student exercises that reinforce the practical aspects of key principles. While many pastors have a great love for the people they minister to, they have difficulty demonstrating that love because they lack the skills to develop and maintain relationships. This book explores how communication works and how to make it work for you, applying the best available interpersonal communications techniques to your relationships with the real people of the church—your parishioners. A Pastor’s Guide to Interpersonal Communication: The Other Six Days examines: how self-disclosure works and when it’s appropriate for a pastor stumbling blocks and building blocks for effective listening the differences between power, assertiveness, and dominance and when to use each conflict management styles and negotiation strategies several myths about forgiveness dual relationships and how to avoid them pitfalls to avoid in pastoral family communication and much more A Pastor’s Guide to Interpersonal Communication: The Other Six Days is an essential resource for Bible college students and for students at the pre-ministerial and seminary levels. It’s also a valuable professional tool for clergy practitioners who need help with their communication skills.