Introduction to Communication Course Book 1

The Basics

Author: S. Steinberg

Publisher: Juta and Company Ltd

ISBN: 9780702136498

Category: Language Arts & Disciplines

Page: 158

View: 7147

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Introduces history and basics of human communication, covering the communication process, functions of communication, language and communication, non-verbal communication, interpersonal communication, listening, public speaking, and mass communication.

Asserting Yourself At Work

EBook Edition

Author: Constance ZIMMERMAN,Richard A. LUECKE

Publisher: AMACOM Div American Mgmt Assn

ISBN: 0761215344

Category: Business & Economics

Page: 228

View: 7532

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Techniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships. Asserting Yourself at Work teaches students the skills they need to behave and communicate more assertively—and therefore more effectively—in the workplace. Students learn to address their needs and interests at work, and, at the same time, consider the needs and interests of others. Beginning with the foundation of self-awareness, the course builds these skills step by step. Students learn about and practice assertive verbal and nonverbal communication techniques, learn how to set proper boundaries in workplace relationships, and analyze how assertiveness plays out in other cultures. The interactive format includes self-assessment tools, worksheets, sidebars, exercises, and quizzes that prompt students all along the way. Course Objective: Understand techniques for managing others while maintaining mutual respect and recognize and avoid self-defeating behaviors. Selected Learning Objectives • Set boundaries • Manage others without being aggressive or manipulative • Respond to other people's needs without giving up your own • Say "no" to unfair demands • Resolve conflicts and deal with aggressiveness in others • Enhance your self-image—and your on-the-job authority. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Develop Your Assertiveness

Author: Sue Bishop

Publisher: Kogan Page Publishers

ISBN: 9780749448219

Category: Business & Economics

Page: 128

View: 2071

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Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Develop Your Assertiveness offers basic techniques on how to become more assertive, build self-confidence and thus improve career prospects and enhance social life. Assertiveness does not come naturally to all and this book will help readers to achieve greater work effectiveness and productivity, greater control of their daily activities and overcome stressful work situations.

Relationships

Assertiveness Skills

Author: Richard H. Pfeiffer

Publisher: Growth Central LLC

ISBN: 1893505340

Category:

Page: 50

View: 716

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Concepts for Nursing Practice

Author: Jean Foret Giddens

Publisher: Elsevier Health Sciences

ISBN: 0323389465

Category: Medical

Page: 576

View: 5283

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Looking for a conversational and easy-to-follow book that walks you through the most important nursing concepts and helps you apply them in practice? Then look no further than Concepts for Nursing Practice, 2nd Edition! Written by conceptual learning expert Jean Giddens, this innovative interactive text explains 58 of the most common nursing concepts — including six all new concepts — that span the areas of patient physiology, patient behavior, and the professional nursing environment. Featured exemplars for each concept are also discussed to help you more easily understand the concepts and apply them to the clinical setting. In addition to more concepts and featured exemplar sections, this new second edition also boasts a more intuitive organization and review questions for both RN and LPN/LVN programs. In a nutshell, Concepts for Nursing Practice, 2nd Edition is not only the key to understanding nursing concepts, it’s also the way to hone your clinical reasoning skills and be confidently prepared for almost any workplace situation. Authoritative content written by expert Jean Giddens sets the standard for the rapidly growing concept-based curriculum movement. Exemplar lists for each concept, covering the lifespan and all clinical settings aid readers in assimilating concepts into practice. Case studies in each chapter allow readers to apply knowledge of concepts to real world examples. Logical organization of concepts into units and themes helps readers form immediate connections among related concepts – a key to conceptual learning. Original concept illustrations give readers visual cues to understanding and making connections across concepts. NEW! Six all-new concepts — spirituality, self-management, sleep, hormonal regulation, fatigue, and health disparities — cover a broader spectrum of nursing practice and provide added flexibility across a variety of nursing programs. NEW! Featured exemplar sections highlight selected exemplars related to each concept and provide a brief synopsis of the exemplar. NEW! Expanded resources for LPN/LVN programs include unique student review questions to offer additional study assistance. NEW! Revised format for Health and Illness concepts includes concise and consistent explanations of conditions across the lifespan along with the rationale for care. NEW! Revised format for Health Care Recipient and Professional Nursing/Health Care concepts provides streamlined explanations of conceptual material in a more logical order. NEW! Renamed theme on Resilience (formerly Coping and Stress Tolerance) emphasizes this increasingly important aspect of personal responsibility in health and illness.

Self-Help That Works

Resources to Improve Emotional Health and Strengthen Relationships

Author: John C. Norcross Ph.D.,Linda F. Campbell Ph.D.,John M. Grohol PsyD,John W. Santrock Ph.D.,Florin Selagea M.S.,Robert Sommer Ph.D.

Publisher: Oxford University Press

ISBN: 0199333645

Category: Psychology

Page: 624

View: 8650

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Self-help is big business, but alas, not always a scientific one. Self-help books, websites, and movies abound and are important sources of psychological advice for millions of Americans. But how can you sift through them to find the ones that work? Self-Help That Works is an indispensable guide that enables readers to identify effective self-help materials and distinguish them from those that are potentially misleading or even harmful. Six scientist-practitioners bring careful research, expertise, and a dozen national studies to the task of choosing and recommending self-help resources. Designed for both laypersons and mental-health professionals, this book critically reviews multiple types of self-help resources, from books and autobiographies to films, online programs, support groups, and websites, for 41 different behavioral disorders and life challenges. The revised edition of this award-winning book now features online self-help resources, expanded content, and new chapters focusing on autism, bullying, chronic pain, GLB issues, happiness, and nonchemical addictions. Each chapter updates the self-help resources launched since the previous edition and expands the material. The final chapters provide key strategies for consumers evaluating self-help as well as for professionals integrating self-help into treatment. All told, this updated edition of Self-Help that Works evaluates more than 2,000 self-help resources and brings together the collective wisdom of nearly 5,000 mental health professionals. Whether seeking self-help for yourself, loved ones, or patients, this is the go-to, research-based guide with the best advice on what works.

Effective Communication Skills

The Foundations for Change

Author: John Nielsen

Publisher: Xlibris Corporation

ISBN: 9781453506745

Category: Language Arts & Disciplines

Page: 178

View: 2425

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Weather we are dealing with a disagreeable person, spouse, child, team member or difficult client or simply saying “NO” we attempt or avoid difficult conversations every day. Learn a strategic and purposeful way to communicate with others that will influence your relationships forever. Our interest is in helping you learn to connect and disconnect more effectively and collaboratively. How much are potential difficult situations costing you in time, energy, stress and profit? How important is resolving those difficult situations to your career and to your important relationships as a leader? Each chapter in this workbook is designed to layout a step by step process in learning and applying basic assertive communication skills. You’ll gain practical tools for analyzing situations and you will practice and be coached through out the eight chapters in this workbook. Learn how to: • Establish immediate rapport • Initiate change • Facilitate change • Reduce stress • Rebuild trust • Diagnose and resolve internal conflict • Deal with conflict effectively and efficiently • Handle difficult situations • Build a collaboration model • Reduce misunderstandings and miscommunications

Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success. How to Build Your Confidence and Assertiveness to Handl

Author: Deborah Dalley

Publisher: Universe of Learning Limited

ISBN: 9781849370578

Category: Business & Economics

Page: 119

View: 9422

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Would you like to be better at communicating your ideas and feelings? This book will provide you with the tools and techniques to become a more assertive communicator. It is full of practical tips, case studies and exercises. These will build your skills and change the way you communicate to help you achieve your goals.

Kinn's The Administrative Medical Assistant

Author: Deborah B. Proctor,Brigitte Niedzwiecki,Julie Pepper,Payel Madero

Publisher: Elsevier Health Sciences

ISBN: 0323444210

Category: Medical

Page: 544

View: 3652

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Administrative Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Administrative Medical Assistant, 13th Edition provides you with the real-world administrative skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary in today’s healthcare setting. Paired with our adaptive solutions, EHR documentation, ICD-10 coverage and, detailed procedural videos, you will learn the professional and interpersonal skills of modern administrative medical assisting! Professionalism in applicable procedures teaches you how to properly interact with patients and coworkers. Professional behavior boxes provide guidelines on how to interact with patients, families, and coworkers. Step-by-step procedures explain complex conditions and abstract concepts. Patient education and legal and ethical issues are described in relation to the Medical Assistant's job. Critical thinking applications test your understanding of the content. Threaded case scenarios help you to apply concepts to realistic administrative situations. Portfolio builder helps you demonstrate proficiency to potential employers. NEW! Chapter on The Health Record reviews how you’ll be working with a patient’s medical record. NEW! Chapter on Technology in the Medical Office introduces you to the role technology plays in the medical office. NEW! Administrative procedure videos helps you visualize and review key procedures. NEW! Chapter on Competency-Based Education helps you to understand how your mastery of the material will affect your ability to get a job. Basics of Diagnostic Coding prepares you to use ICD-10 coding system.

The Handbook of Communication Skills

Author: Owen Hargie

Publisher: Routledge

ISBN: 1134242379

Category: Psychology

Page: 600

View: 9404

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The Handbook of Communication Skills is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book's core principle, that interpersonal communication can be conceptualized as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication is presented, which takes into account current conceptual and research perspectives. This book provides a comprehensive analysis of research, theory and practice in the key skill areas of communication, such as non-verbal communication, persuasion, leadership, assertiveness, self-disclosure, listening and negotiation. Each chapter is written by a recognised authority in that particular specialism, among them world leaders in their particular fields. In the ten years since the last edition, a large volume of research has been published and the text has been comprehensively updated by reviewing this wealth of data. In addition a new chapter on persuasion has been added - one of the areas of most rapid growth in social psychology and communication. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. It will be of continued interest to researchers and students in psychology and communication, as well as in a variety of other contexts, from vocational courses in health, business and education, to many others such as nursing and social work whose day-to-day work is dependent on effective interpersonal skills.

Real Solution Assertiveness Workbook

Author: Richard H. Pfeiffer

Publisher: Growth Central LLC

ISBN: 9781893505162

Category: Medical

Page: 107

View: 512

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Most people can be assertive in some situations, and yet be ineffectual in others. The Real Solution Assertiveness Workbook expands the number of situations in which you can choose to be assertive. When a person is passive, opportunities are lost and unpleasant situations are tolerated. In time, bad feelings can build to a point where one more event can trigger an explosion of resentment that in turn provokes criticism or rejection. Graduated homework assignments allow participants to apply their newly acquired skills. The Real Solution Assertiveness Workbook emphasizes the building of assertiveness skills, using model presentation, rehearsal, positive feedback, prompting, and homework assignments.

The Assertiveness Guide for Women

How to Communicate Your Needs, Set Healthy Boundaries, and Transform Your Relationships

Author: Julie de Azevedo Hanks

Publisher: New Harbinger Publications

ISBN: 1626253390

Category: Self-Help

Page: 216

View: 8609

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Isn’t it time you took a stand? Many women struggle with assertiveness, but if you’re prone to anxiety and avoidance, it is especially difficult. Grounded in attachment theory, this essential guide will help you identify your thoughts and feelings, balance your emotions, communicate your needs, and set healthy boundaries to improve your life. When you’re assertive, you’re able to communicate your needs and wishes clearly while respecting yourself and anyone else involved in the interaction. But when you aren’t assertive, you may stop yourself from saying anything when your needs aren’t being met, or end up lashing out in hostile or hurtful ways. People with different attachment styles struggle with being assertive for different reasons, and even women with a secure attachment style may have difficulty expressing emotion when faced with challenging circumstances. Using strategies based in mindfulness, cognitive behavioral therapy (CBT), and dialectical behavior therapy (DBT), The Assertiveness Guide for Women can help you understand the attachment styles that keep you from asserting yourself. You’ll learn about the three communication stances—from the passive Doormat to the aggressive (or passive-aggressive) Sword to the assertive Lantern—and find practical examples that show you how to apply your new communication and emotional awareness skills in your own life. Rather than being caught in a cycle of rumination and regret when you’re unable to express yourself or even acknowledge your own needs, you’ll be ready to assert yourself and get what you want. Whether you’re anxious and overwhelmed by the intensity of your emotions, avoidant and struggle to identify your emotions, or otherwise have difficulty expressing yourself, this book will help you become more aware of your own thoughts and feelings, and empower you to ask for what you need, set boundaries, and speak your truth for a more fulfilling life.

Messages

The Communication Skills Book

Author: Matthew McKay,Martha Davis,Patrick Fanning

Publisher: New Harbinger Publications

ISBN: 9781608820948

Category: Self-Help

Page: 368

View: 7566

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Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Now in its third edition, Messages has helped thousands of readers cultivate better relationships with friends, family members, coworkers, and partners. You'll discover new skills to help you communicate your ideas more effectively and become a better listener. Learn how to: Read body language Develop skills for couples communication Negotiate and resolve conflicts Communicate with family members Handle group interactions Talk to children Master public speaking Prepare for job interviews If you can communicate effectively, you can do just about anything. Arm yourself with the interpersonal skills needed to thrive.

50 Communication Strategies

Author: Joseph A. DeVito

Publisher: iUniverse

ISBN: 1475956509

Category: Self-Help

Page: 246

View: 5289

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From advice (both giving and receiving it) to workplace communication, "50 Communication Strategies" provides you with an arsenal of practical skills and tools for making your communication more successful in personal relationships, in work environments, and in the written word-both face-to-face and online. Author Joseph A. DeVito presents a range of strategies that includes managing anger, becoming more assertive, thinking more critically, engaging in small talk, increasing your own attractiveness, detecting deceit, expressing politeness in conversation, and talking with the griefstricken. DeVito discusses simple principles to help you apply the fifty strategies more appropriately and effectively. Each chapter has a simple, straightforward structure and contains a communication goal, a brief explanation, bulleted strategies for achieving the goal, and a reminder to try this technique in your own communications. The ideas discussed in "50 Communication Strategies" show you how to improve your skills and make your communication more effective, more persuasive, more powerful, and more memorable.

Positive Working Relationships

Author: Elearn Limited (Great Britain),Elearn

Publisher: Elsevier

ISBN: 0080554822

Category: Business & Economics

Page: 122

View: 8527

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This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management.

The Assertiveness Workbook

How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships

Author: Randy J. Paterson

Publisher: New Harbinger Publications

ISBN: 1608824160

Category: Self-Help

Page: 216

View: 4081

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Effective communication is a critical skill that influences your professional success, the stability of your family life, and your personal happiness. Your ability to communicate effectively is seriously hampered if you can't assert yourself constructively. If you've ever felt paralyzed by an imposing individual or strongly argued opposing point of view, you know that a lack of assertiveness can leave you feeling marginalized and powerless. The Assertiveness Workbook contains effective, cognitive behavioral techniques to help you become more assertive. Learn how to set and maintain personal boundaries without becoming inaccessible. Become more genuine and open in relationships without fearing attack. Defend yourself when you are criticized or asked to submit to unreasonable requests. This book has been awarded The Association for Behavioral and Cognitive Therapies Self-Help Seal of Merit — an award bestowed on outstanding self-help books that are consistent with cognitive behavioral therapy (CBT) principles and that incorporate scientifically tested strategies for overcoming mental health difficulties. Used alone or in conjunction with therapy, our books offer powerful tools readers can use to jump-start changes in their lives.

Kinn's The Medical Assistant - E-Book

An Applied Learning Approach

Author: Deborah B. Proctor,Alexandra Patricia Adams

Publisher: Elsevier Health Sciences

ISBN: 0323187811

Category: Medical

Page: 1392

View: 6125

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Prepare for a successful career in medical assisting! Kinn’s The Medical Assistant, 12th Edition helps you learn the real-world administrative and clinical skills essential to working in the health care setting. Administrative coverage ranges from professionalism and interpersonal skills to billing and coding and electronic health records; clinical content teaches how to assist with medications, diagnostic procedures, and surgeries. And no other comprehensive medical assisting text can match its coverage of assisting with medical specialties! Written by medical assisting experts Alexandra Adams and Deborah Proctor, this classic resource also includes an Evolve companion website with practical exercises and activities, videos, and review questions for the CMA and RMA certification exams. More chapters on assisting with medical specialties than any other Medical Assisting text prepare you to assist in specialty exams and make you better qualified to work in specialty fields like cardiology, dermatology, ophthalmology, gynecology, and neurology. Step-by-step, illustrated procedures make it easier to learn and understand medical assisting skills, and include rationales for each step. Threaded case scenarios help you develop critical thinking skills and apply concepts to realistic administrative and clinical situations. Patient education and legal and ethical issues are described in relation to the Medical Assistant's job. A Portfolio Builder on the Evolve website helps you demonstrate proficiency to potential employers. Detailed learning objectives and vocabulary with definitions in each chapter help you study more effectively, with connections icons linking concepts in the text to exercises in the study guide and on the Evolve companion website. Study Guide includes a variety of exercises to test your knowledge and critical thinking skills, case scenarios from the book, and a Procedure Checklists Manual. Sold separately. NEW! Charting examples within the procedures are highlighted for easier learning. UPDATED coverage of the Electronic Health Record ensures that you are familiar with the technology you'll use on the job. UPDATED content on alternative therapies and treatment includes the latest herbal remedies such as red rice yeast for lowering cholesterol, St. John’s Wort for depression, and probiotic bacteria for GI maladies.